Shipping & returns

Thank you for shopping at Your Kids Art. We want to ensure that your experience with us is smooth and enjoyable. Please read our Shipping and Returns Policy to understand how we handle shipping, delivery, and returns.

1. Shipping Information

1.1 Processing Time: We strive to process and ship your order as quickly as possible. Most orders are processed within [number] business days. However, please allow additional time during peak seasons or promotional periods.

1.2 Shipping Methods: We offer various shipping methods depending on your location and the size of your order. The available shipping options will be presented to you during the checkout process. Please note that some shipping methods may have restrictions based on your delivery address.

1.3 Shipping Costs: Shipping costs will be calculated based on the shipping method, destination, and weight or dimensions of your order. The exact shipping costs will be displayed during the checkout process.

1.4 Delivery Time: The estimated delivery time will depend on the shipping method and your location. Please note that delivery times may vary due to unforeseen circumstances, such as customs delays or weather conditions.

1.5 International Shipping: We offer international shipping to select countries. However, please be aware that customs duties, taxes, or other import charges may apply. These charges are the responsibility of the buyer. Please check with your local customs office for more information on applicable fees.

2. Returns and Exchanges

2.1 Return Eligibility: We want you to be completely satisfied with your purchase. If you are not happy with your picture frame(s) for any reason, you may initiate a return within 30 days of receiving your order. To be eligible for a return, the item(s) must be unused, in their original condition, and in the original packaging.

2.2 Return Process: To initiate a return, please contact our customer service team at matt@yourkidsart.co.nz. Our team will guide you through the return process and provide you with the necessary instructions. Please note that the cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or incorrect item received.

2.3 Refunds: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used for the purchase. Please allow 10 – 15 business days for the refund to appear in your account, depending on your financial institution.

2.4 Exchanges: If you wish to exchange your picture frame(s) for a different size, design, or color, please contact our customer service team. We will assist you in processing the exchange, subject to product availability. Any price differences between the original item and the exchanged item may apply.

3. Damaged or Defective Items

3.1 Inspection Upon Delivery: We take great care in packaging and delivering our products. However, if you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We may request photographic evidence of the damage or defect to assist us in resolving the issue promptly.

3.2 Resolution: Depending on the circumstances, we will offer a replacement, repair, or refund for the damaged or defective item(s). Our customer service team will guide you through the appropriate steps to resolve the issue.

4. Contact Us

If you have any questions or need further assistance regarding our Shipping and Returns Policy, please don’t hesitate to contact our customer service team at matt@yourkidsart.co.nz. We are here to help and ensure your satisfaction.